IT-020-3:2013 OPERASI SISTEM KOMPUTER

The ever-changing world felled largely by the continuing advancement in computer technology requires organizations to be well-equipped to remain current and, to a certain extent, relevant. Businesses from multi-national corporations to home-based enterprises have to adopt current technologies to be competitive. Government agencies and institutions too, need to stay “at the top of the game” in order to provide fast, reliable and accurate services to the people.

This climate creates job opportunities in computer system operation to support the industry growth. The computer system operation personnel or known as computer system technician by most of the organizations is the first level of the computer technical support classification. It is distinguished from the higher level Computer Specialist class by the latter’s more advanced and specialized responsibility to provide support. As part of the computer system operation team, computer system technicians are much sought after by many organizations that depends strongly on reliable working

condition of computer system.

Generally, computer system technicians perform computer and peripheral set-up, installation and tests of computer hardware and software, server installation and maintenance, network connectivity set-up, as well as maintenance and basic repair of equipment. In addition, they may also be responsible to keep records of software and

equipment, take details of user problems by phone, in person or via e-mail, and identify and solve computer problems.

As the computer system technician is defined as a skilled-job area, its career advancement very much depends on individual experience and performance. This NOSS highlights the core competencies that can be acquired by a computer system technician.